AI Chatbots in E-Commerce

Automated service that relieves your team and provides customers with a seamless shopping experience

Over 100+ companies trust OMQ

Smart Customer Service in E-Commerce

In online retail, speed and availability count. With OMQ, you automatically answer questions about orders, returns, or deliveries around the clock. This reduces waiting times, relieves your service team, and creates a shopping experience that convinces.

Why OMQ for E-Commerce?
Your advantages at a glance

⏱️ 24/7 Customer Service
without waiting times
Provide around-the-clock support for orders, returns, and deliveries.
📦 Smooth purchase and
return processes
Automate standard questions and sustainably relieve your service team.
🚀 More revenue through
better conversion
Guide shop visitors to purchase completion faster with instant answers.
🤝 Higher
customer satisfaction
Fast, precise answers build trust and increase loyalty.
🔄 Fewer checkout
abandonments
Reduce cart abandonment by answering questions directly in the ordering process.
📊 Data-driven
optimization
Gain valuable insights into customer inquiries and optimize your offering.

Customer Success with OMQ

Successful brands show how OMQ makes their service more efficient while improving the experience for customers.

„We use OMQ on our help and contact page and can directly answer a large portion of our customer inquiries.“ ⭐⭐⭐⭐⭐

Meike Schönwandt Senior Manager Voice of Customer at Tchibo

OMQ Chatbot - Always and everywhere accessible

Reduce your support efforts while improving customer satisfaction.

Fast support at EMP with the OMQ Chatbot

The OMQ chatbot automatically answers the most frequently asked questions about orders, deliveries and returns at EMP. Customers receive immediate help – around the clock – and the service team is significantly relieved. In this way, EMP was able to reduce waiting times, increase customer satisfaction and scale customer service efficiently.

OMQ Help - Helps your customers immediately

Your customers find answers to their questions quickly and independently.

Immediate help on the baby-walz help page

OMQ Help immediately provides customers at baby-walz with appropriate answers in the help center – even before a request is sent. In this way, customers find the right information quickly and the service team is significantly relieved.

OMQ Contact - Get an answer directly

Customers receive answers immediately - without any waiting time!

Efficient inquiry processing at Tchibo in the contact form

OMQ Contact answers many concerns directly in the contact form before they are sent. As a result, significantly fewer emails end up in customer service and the manual processing effort is noticeably reduced.